Technical Support

Helpdesk Service: Expertise On Call

TechPro’s Helpdesk professionals are solution oriented. Our service provides you with timely access to our highly trained professionals and multiple resources to solve your technical issues.

On-Site, Remote, and Proactive Monitoring

On-Site Contract Support

Your call to our HelpDesk will start the process with our tech professionals who work with you to determine your time frame and if the problem can be resolved remotely or on-site.The services available at TechPro are comprehensive and flexible. You will receive responsive, cost-effective, knowledgeable IT customer service whether you select either our monthly or hourly support contract. A monthly contract allows you to maximize your IT savings and priority access. Non-contract customers will cheerfully receive access to our professionals on a COD basis.

When it comes to repair, we recognize that every company has its own unique sense of urgency; that is why TechPro is ready to provide the response times demanded to keep today’s critical business systems up and running. Our network of professionals strives to provide clear, concise and accurate solutions.

Secure Remote Management

TechPro’s remote management systems can assist your business – which means we have the capability of substantially resolving most encountered service issues remotely, without requiring an on-site dispatch. Our remote management abilities ensure access to our expertise in a wide variety of operating systems and vital technical services.

We can help you create a customized schedule of regular technical support with TechPro’s team of experts who are ready to assist you with:

  • Day-to-day administration
  • Installing applications
  • Certifying backups
  • Monitoring systems
  • Resolving network challenges
  • Disaster recovery
  • On-call technical support
  • Installing, troubleshooting, and updating hardware and software

Pro-Active Monitoring (PAM)

Minute-by-minute TechPro electronically monitors your servers and will proactively investigate any ports/services, programs that stop responding by alerting our Helpdesk. We can monitor and test numerous items, including any Windows Service or Linux Daemons, HTTP, HTTPS, POP, SMTP, MySQL, PostgreSQL, DNS, SSH, FTP logins, Router paths, CPU utilization, hard drive space, or number of connections. We can always create a custom program to watch over anything unique to your network.

Interval Audit Service (IAS)

While we believe in automation and technology, sometimes you just can’t beat a real human being! This service provides a professional auditor who meticulously checks essential components of your servers at an interval of your choice after business hours. This frees you up to do what you do best and lets our IT professionals do what they do best…keep your system healthy. Any suspicious errors or abnormal activity are promptly referred to technicians for follow up. 

The components included in server checks are:

  • status of backups
  • disk freespace
  • health of disks
  • apply critical Windows operating system updates including restart of server
  • insure antivirus software is current and active
  • report and follow-up of any unusual antivirus activity
  • check of event viewers for unusual errors

An optional service included in IAS is checking your connected workstations for critical Windows updates on a quarterly, semiannual, or annual basis. The audit identifies annoying popups, clears space-consuming temporary files, insures antivirus software is current and alerts you when free disk space is low.  This minimizes emergency calls on both the servers as well as the workstations.

A single server audit usually takes 15 to 30 minutes and includes a restart. Auditing multiple servers can take longer depending on the number. This service can be requested on monthly, bi-monthly, or quarterly basis.  A small investment that has paid off for many of our customers!

For more information call toll-free 1-800-262-0537 or contact us now.