Call Client Mobile Privacy Policy

Last Updated: May 6, 2026

Introduction

TechPro CallClient Mobile (“we”, “our”, or “the App”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

Information We Collect

1. Account Information

Email address and password: Used for authentication with your organization’s phone system
Extension number: Associated with your business phone account
User profile information: First name, last name, and other details provided by your organization’s phone system

2. Contact Information

Device contacts: With your explicit permission, we access your device’s contact list to facilitate dialing and caller identification
Favorites: Extensions you mark as favorites are stored locally on your device

3. Call Data

Call history: Records of incoming and outgoing calls, including phone numbers, call duration, and timestamps
Voicemail messages: Audio recordings of voicemails left for your extension
Conference participation: Records of conference rooms you join

4. Biometric Data

Face ID / Touch ID: Used only for local device authentication to unlock the app. Biometric data never leaves your device and is processed exclusively by iOS.

5. Technical Information

Device information: Device type, operating system version, and app version for compatibility and troubleshooting
Connection status: Network connectivity information to maintain your phone system connection

6. Audio

Microphone access: Required for making and receiving phone calls through the app
Audio playback: Used for voicemail playback and call audio

How We Use Your Information

We use the collected information to:

Provide phone services: Enable you to make and receive business calls through your organization’s phone system
Authenticate your identity: Verify your credentials and maintain secure access to your account
Sync with your phone system: Maintain real-time connection with your organization’s PBX/VoIP infrastructure
Display caller information: Show contact names and details during incoming and outgoing calls
Manage voicemail: Deliver and playback voicemail messages
Improve user experience: Remember your preferences and favorites
Ensure app functionality: Monitor connection status and provide appropriate notifications

Data Storage and Security

Local Storage

Login credentials are encrypted and stored in iOS Secure Storage (Keychain)
Preferences and favorites are stored locally using encrypted storage
Voicemail files are temporarily cached on your device and deleted after playback

Server Communication

All communications with your organization’s phone system are transmitted over secure, encrypted connections
We do not operate our own servers; the app connects directly to your organization’s phone system infrastructure

Data Retention

Account credentials remain on your device until you log out or delete the app
Call history and voicemail are managed by your organization’s phone system, not by us
Local cache and temporary files are automatically cleared based on system storage needs

Third-Party Services

This app may connect to:

Your organization’s phone system: All call data, voicemail, and user information is managed by your employer or organization’s infrastructure
Apple services: iOS CallKit integration for native phone interface
App update services: For checking and notifying you of available updates

We do not share your information with third-party advertisers or marketing services.

Your Rights and Choices

You have the right to:

Access your data: Contact your organization’s administrator to access data stored on the phone system
Revoke permissions: Disable contacts or biometric access through iOS Settings at any time
Delete your data: Uninstalling the app removes all locally stored data from your device
Opt-out of biometric authentication: You can choose to use password-only authentication

Children’s Privacy

This app is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect information from children.

Permissions Explained

The app requests the following iOS permissions:

Contacts: To display caller names and enable quick dialing from your address book (optional)
Microphone: Required for phone calls
Notifications: To alert you of incoming calls and voicemail
Face ID / Touch ID: For biometric authentication (optional)
Background App Refresh: To receive calls when the app is not active
Network Access: To connect to your organization’s phone system

All permissions are requested with clear explanations, and you can manage them through iOS Settings.

Data Protection for Organizations

If you are an IT administrator deploying this app:

User credentials authenticate against your organization’s phone system
All call records, voicemail, and user data reside on your infrastructure
The app acts as a client interface and does not collect or store business data on third-party servers
You maintain full control over user data through your phone system administration

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be reflected with an updated “Last Updated” date. Continued use of the app after changes indicates acceptance of the updated policy.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information (Note: We do not sell personal information)

International Users

This app may be used internationally. Data is transmitted to and stored on your organization’s phone system servers, which may be located in different jurisdictions.

Contact Information

For privacy-related questions or concerns:

Email: support@techpro.com
Organization administrators: Contact your IT department for data access requests

For data access requests related to information stored on your organization’s phone system, please contact your organization’s IT administrator or phone system provider.

Consent

By using TechPro CallClient Mobile, you consent to this Privacy Policy and agree to its terms.

Summary of Data Practices

We DO:

✅ Encrypt your login credentials on your device
✅ Use biometric data locally on your device only
✅ Securely connect to your organization’s phone system
✅ Request only necessary permissions
✅ Store preferences locally on your device

We DO NOT:

❌ Sell your personal information
❌ Share your data with advertisers
❌ Store your biometric data on any server
❌ Collect data unrelated to phone functionality
❌ Track your location

Version 1.0 – May 6, 2026